Returns & Exchanges
At Heiress Beverly Hills, we want you to be completely satisfied with your purchase. If you are not perfectly in love with your items, we offer a 14-day return window for store credit or exchange on all eligible full-priced garments.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Package Your Items
Ensure all items are in their original condition, unworn, unwashed, and with all Heiress Beverly Hills security tags and packaging intact.
Ship It Back
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location within 3 business days of your request approval.
Receive Store Credit
Once our quality control team inspects and approves your return, your store credit or exchange will be processed and emailed to you within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing